Delivery & Return
Our delivery service ensures swift and secure shipping of your computer products right to your doorstep, providing peace of mind with every order. Additionally, our hassle-free return policy guarantees customer satisfaction, allowing you to shop with confidence at Infinity PC Store.
Delivery Options Overview
At Infinity PC Store, we partner with Leopard Courier for our shipping needs, ensuring reliable and efficient delivery of your orders. With Leopard Courier, we guarantee that your packages are handled with care and delivered promptly to your doorstep, providing peace of mind throughout the shipping process.
For added convenience, we offer Cash on Delivery (COD) as a payment option for select orders. With COD, you have the flexibility to pay for your order upon delivery, allowing you to inspect your items before making payment. Our dedicated team works closely with Leopard Courier to ensure smooth and hassle-free COD transactions, ensuring a seamless shopping experience for our valued customers.
Choose Infinity PC Store for your technology needs, and experience the convenience of fast and secure delivery, powered by Leopard Courier.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Enjoy your products conveniently delivered to your doorstep.
Small items
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Overnight Delivery - 2-3 Days Delivery. |
|
|---|---|
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Small Products weighing up to 1 KG |
PKR 450/- |
|
Small Products weighing up to 2 KG |
PKR 650/- |
|
Small Products weighing up to 3 KG |
PKR 800/- |
|
Overland Delivery - 4-5 Days |
|
|---|---|
|
Big products weighing up to 10KG |
Starting from PKR 1200/- |
|
Big products weighing up to 15KG |
Starting from PKR 1500/- |
|
Big products weighing more than 15KG |
Starting from PKR 2000/- |
The small products usually include computer hardware, peripherals, accessories and likewise.
Large items
The big products usually includes Chassis, Monitors, Gaming Furniture, Cartons of small products and likewise.
Return and Refund Policy:
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Standard delivery Get it in 2 working days |
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|---|---|
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
|
Next day delivery it next day on weekdays |
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|---|---|
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
Return Policy:
At Infinity PC Store, we prioritize customer satisfaction and stand behind the quality of our products. We offer warranties to ensure that your purchase meets your expectations. However, please note that we do not accept returns for refunds. Instead, we encourage customers to take advantage of our comprehensive warranty coverage. If you encounter any issues with your product covered under warranty, please contact our customer support team for assistance. We are committed to resolving any concerns promptly and ensuring that you are fully satisfied with your purchase from Infinity PC Store.
Refund Policy:
At Infinity PC Store, we value your satisfaction and aim to provide a hassle-free shopping experience. Our refund policy is designed to ensure fairness and transparency for our customers.
- If an order is cancelled within the order cancellation period (within 12 hours after placing the order), the refund will be processed either on the same day or the next day.
- For cancellations made outside the order cancellation period (Pre-orders, late deliveries) or for returned items covered under warranty, the refund will be processed within 7 working days of receiving the returned product or once the warranty is established.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that refunds may take some time to reflect in your account depending on your financial institution's processing times.
If you have any questions or concerns regarding refunds, please don't hesitate to contact our customer support team for assistance. At Infinity PC Store, we strive to ensure that every customer is satisfied with their purchase, and we appreciate your understanding and cooperation regarding our refund policy.
Cancelling an order
At Infinity PC Store, we understand that circumstances may arise where you need to cancel an order. We strive to provide a seamless shopping experience for our customers, including a clear and straightforward cancellation process. Please review our cancellation policy below for details on cancelling orders placed with us.
- Orders can be cancelled within 12 hours of placement.
- To cancel an order, customers must contact our customer support team within the specified timeframe.
- Cancellations requested after 12 hours may not be accommodated.
- Refunds for cancelled orders will be processed in accordance with our refund policy.
- Once an order has been shipped, it cannot be cancelled.
- Infinity PC Store reserves the right to refuse or limit cancellations in exceptional circumstances.
FAQs
If you haven't received your order, we understand your concern and apologize for any inconvenience caused. Please check the tracking information provided to you to see the current status of your shipment. If the product has been shipped and you're experiencing delays, we recommend contacting your local courier for further assistance.
If you're unable to resolve the issue with the courier or have any other questions regarding your order, please don't hesitate to get in touch with us directly. Our customer support team is here to help and will do everything possible to ensure you receive your order in a timely manner. Thank you for your patience and understanding.
At Infinity PC Store, we prioritize the wellbeing of our staff, and as such, we do not deliver on public holidays. These days are reserved for our team to rest and spend quality time with their loved ones, ensuring they return to work refreshed and ready to provide you with exceptional service. While we understand the importance of timely deliveries, we believe that supporting our staff's work-life balance is paramount.
We appreciate your understanding and cooperation in this matter. Rest assured, any orders placed during public holidays will be promptly processed and scheduled for delivery on the next available working day. Thank you for choosing Infinity PC Store, where we value both our customers and our staff's wellbeing.
At Infinity PC Store, we offer same and next day delivery services within Karachi, ensuring swift and convenient receipt of your orders. However, please note that if a product needs to be arranged from outside of Karachi, it may affect the delivery timeframe. For deliveries to other cities, the availability of next day delivery depends on the courier service's capabilities and delivery timelines.
Rest assured, we endeavor to expedite all deliveries to the best of our ability, striving to minimize any delays and ensure your satisfaction with our service. Your convenience and timely receipt of your orders are our top priorities at Infinity PC Store. Thank you for entrusting us with your technology needs.
You do not need to be present personally to sign for the delivery of parcels from Infinity PC Store. We understand the demands of daily life and allow for anyone from your household to sign for the delivery on your behalf. However, in the case of Cash On Delivery parcels, we recommend your presence or that of a trusted household member to sign for the parcel. This ensures a smooth transaction and helps prevent any misunderstandings regarding the delivery, including the amount due.
While we strive to make our delivery process as convenient as possible, your cooperation in ensuring the safe receipt of your parcels is greatly appreciated. Whether you're available to sign or designate someone else to do so, rest assured that Infinity PC Store is committed to delivering your orders securely and efficiently. Thank you for your understanding and cooperation.
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